maybank2e Privacy Policy — Protecting Our Users' Data
This Privacy Policy explains how maybank2e collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. Please read this document carefully to understand your rights and how we handle your data.
Last Updated: 1 January 2026
Types of Information We Collect
Your full name, Malaysian phone number, email address, date of birth and identity verification details provided during registration. This information is required to create and verify your account.
Device type, operating system, browser version, IP address and device identifier. This data is collected automatically to ensure the platform functions correctly on your device and for security purposes.
Transaction details in MYR (RM), deposit methods used such as FPX or e-walets, transaction reference numbers, and withdrawal history. Full bank account numbers are not stored directly on our servers.
Records of gameplay activity, session duration, login frequency, game preferences, and interactions with platform features. This data helps us understand usage patterns and improve the user experience.
How Your Information Is Used
Maybank2e uses collected information for clear and limited purposes. We do not sell your personal data to any third party for marketing or commercial use.
The main purposes for which we use your data include:
- Creating and managing user accounts and verifying identity
- Processing MYR deposits and withdrawals securely
- Providing the platform services and games you request
- Sending account, transaction and security notifications
- Preventing fraud, misuse and unlawful activity
- Comply with applicable legal and regulatory obligations
- Improving platform performance and usability
We do not use your data for automated decision-making that negatively affects you without appropriate human review.
- Data collected only when necessary
- Purpose of use clearly stated
- Retention limited to the period required
- Internal access is restricted to authorised personnel only
- No sharing without a legitimate reason
Cookies & Tracking Technologies
Maybank2e uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our platform.
We use three main categories of cookies:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies: Helping us understand how users interact with the platform, allowing us to identify technical issues and improve speed and responsiveness.
- Preference Cookies: Saving your personal preferences such as language choice and display settings so you don't have to reconfigure them on every visit.
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect platform functionality.
All major browsers provide settings to view, delete and manage cookies:
- Go to your browser's Settings
- Find the Privacy or Security section
- Select the Cookies or Site Data option
- Manage cookies according to your preferences
Data Storage, Security & Sharing
Your personal data is stored on servers protected by SSL encryption and strict technical security measures. Access to user data is restricted to specific personnel with a legitimate business need. maybank2e retains your data for as long as your account remains active or as required to fulfil legal obligations.
If your account is closed, certain personal data may be retained for a period required by law before being securely deleted from our systems.
Maybank2e does not sell or rent your personal data to third parties. We share data only in the following circumstances:
- Payment service providers to process MYR transactions
- Game providers to operate the games you access
- Relevant authorities where required by law
- Corporate group entities for internal operational purposes
All third parties are required to meet data protection standards equivalent to our own policy.
Your Rights as a User
As a Malaysia-based maybank2e user, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal data we hold about you.
You may request corrections to any information that is inaccurate or incomplete.
You may request deletion of your data under certain circumstances, subject to legal obligations.
You may object to the processing of your data for certain non-mandatory purposes.
To submit any request relating to your privacy rights, contact the maybank2e support team by email at [email protected]. We will respond to your request within a reasonable timeframe.
Maybank2e reserves the right to update this Privacy Policy at any time. When significant changes are made, we will notify users via in-platform notifications or email.
Continued use of the platform after changes are published will be considered acceptance of the updated policy. Check this page periodically to stay informed.
Have Questions About Your Privacy?
The maybank2e team is happy to help if you have any questions about how we handle your data. Contact us or visit the FAQ page for quick answers.
Support email: [email protected]